PwC Africa has given approximately 70% of its workforce access to Microsoft 365 Copilot as it expands the use of artificial intelligence (AI) across its operation.
More than 7,000 of its professionals also completed AI training during the financial year ended 30 June 2026. The firm says it has approved more than ten AI tools for use within the business.
The figures, published in PwC’s Africa Annual Review 2026, show the scale of its internal AI rollout, with capabilities being introduced across 13 African countries.
PwC starts with itself
PwC calls its approach “client zero”. It implements AI within its own organisation before advising clients on their AI transformation.
Essentially, the people recommending the technology to other businesses are gaining practical experience of using it themselves.
This puts PwC in two roles at once: a business introducing AI to its own employees and a consultancy advising other organisations on doing the same.
The firm says AI capabilities are increasingly being built into its internal operations and technology delivery.
It has also approved more than ten tools in what it describes as a governed AI ecosystem. These are secured and assigned different risk levels before being cleared for use across the business.
Making AI available to staff is one part of the process. Employees also need to know how to use it, and there need to be rules about where it can be used.
AI with human oversight
Training has been a significant part of PwC’s rollout, with more than 7,000 professionals completing AI training during the financial year.
The firm is also placing an emphasis on keeping people responsible for decisions made with the technology.
“AI does not replace human judgement,” says Sam Abu, PwC West Market Area Regional Senior Partner. “Our focus is on giving our people the capabilities to use it responsibly, within clear guardrails and with the right human oversight.”
PwC reported revenue growth of 3.4% during the same financial year, although the firm does not attribute that growth to its AI investments.
The rollout figures also need some context because giving approximately 70% of employees access to Copilot does not necessarily mean they’re all using it.
The company has disclosed how widely it is making AI tools available. What it hasn’t reported is how many employees regularly use Copilot or what effect that use has had on their work.
